Shipping and Returns
Shipping Policy
At Saint Noir, we are committed to delivering your order as quickly and efficiently as possible.
Shipping Costs
We offer free express shipping on all orders over $300 AUD throughout Australia.
For orders under $300 AUD and international, shipping costs will be calculated at checkout based on your location and selected delivery method.
Processing Times
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Estimated delivery times may vary depending on your location:
- Australia: 3–7 business days
- New Zealand: 5–10 business days
- International: 7–21 business days
Please note that delivery times are estimates only and may be affected by factors outside our control, including customs delays, carrier disruptions, or peak holiday periods.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment.
Customs & Duties
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. Saint Noir is not responsible for these additional charges.
Returns Policy
We accept returns for online orders within 14 days of delivery. We accept Returns with all items unworn, unwashed, and in original condition. Returning items for the wrong size, being not what you expected, you found a similar item elsewhere, will be issued as a store credit or exchange.
Items with tags removed, cut off, damaged, or missing will not be accepted for a store credit or exchange.
Change of mind returns are not eligible for a refund under any circumstances, unless otherwise discussed with our team. We allow refunds, only when the item faulty/damaged, as in line with the ACCC. Where a fault is confirmed, we will offer a replacement, repair, or refund. Minor variations in colour, size, or natural fabric characteristics are not considered.
Non-Returnable Items
Final sale or clearance items.
Return and Exchange Process
To request a return or exchange, please contact our customer support team with your order number and reason why: saintnoirau@gmail.com
Once approved, return instructions will be provided.
Customers are fully responsible for their return shipping costs unless the item received is incorrect or faulty.
Saint Noir will cover the cost of sending the exchange back to you.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue, and we will work to resolve it promptly.
Minor variations in colour, size or fabric characteristics are not considered faults.